Vocalcom Agent 1.1

Vocalcom Agent is a contact center application that provides customer service and sales teams with a focused, easy-to-use workspace. It brings voice and digital conversations together, streamlines routine tasks, and surfaces the context agents need to resolve issues quickly and deliver a consistent customer experience.

Key capabilities include:

• Unified agent desktop for voice, chat, email, and messaging
• Intuitive call controls: answer, hold, mute, transfer, conference, and recording controls (where permitted)
• Queue, presence, and status management for smarter routing
• Customer context and interaction history when connected to your CRM
• Dispositions, notes, and after-call work timers
• Real-time indicators and performance insights for agents and supervisors
• Configurable shortcuts and accessibility-friendly options
• Role-based permissions and enterprise-grade security practices

Whether for a small team or a large operation, Vocalcom Agent helps reduce handle time, improve first-contact resolution, and boost agent productivity. If you share more specifics about your deployment, I can tailor this description further.

Vocalcom Agent is developed by VOCALCOM. The most popular version of this product among our users is 1.1. The name of the program executable file is AgentControl.exe.

You can check WebMoney Agent, Copernic Agent Basic, Double Agent and other related programs like Forté Agent at the "download" section.